Training for Staff

We offer many different training courses for staff to enhance the skill set and performance of your organisation.

Michael Guest Associates can help you to build a proactive training culture where staff believe their contribution is supported and valued.

Knowledge-based courses

Anti-social behaviour - including neighbour nuisance
Anti-social behaviour - effective remedies
Asking the right questions - Diagnosing defects and ordering repairs
Background to Social Housing 1
Background to Social Housing 2
Basic welfare rights
Building maintenance for non-technical staff
Debt counselling
Delivering Community Cohesion
Developing co-regulation, exceeding regulatory standards and developing local offers
Eligibility for social housing
Embracing the Tenant Involvement and Empowerment Standard
Finance for non-finance staff
Good practice in rent arrears management
Housing management law
Housing law refresher
Housing officer in court
Innovation in housing management
Leasehold management
General Awareness
Consultation and Management of Section 20
Section 20 Procedures
Management Responsibilities
Right to Buy and Leasehold Management
Leasehold Stakeholder Engagement
Maintenance and the law
Quality for housing management and maintenance
Rent arrears and debt recovery
Revitalising your performance management skills
Scrutiny in action
Security of tenure
Specialist housing law update
The government's programme and its implications for housing
Training residents for mystery shopping
Training residents for estate inspections
Understanding and Responding to the diverse needs of tenants