Training for Residents

Resident involvement is an integral part of the way many organisations work. Now, more than ever, the need to continuously encourage and develop involved residents is paramount.

With years of experience working with resident groups and resident representatives, Michael Guest Associates is uniquely placed to provide high quality and customised training for residents.

Knowledge and skills acquired on these courses may also be applied to other areas, such as voluntary work, community work or careers.

Knowledge-based courses

Background to social housing 1
Background to social housing 2
Contractor selection and monitoring
Embracing the Tenant Involvement and Empowerment Standard
Delivering Community Cohesion
Diversity and equalities
Equal opportunities for resident representatives
Developing co-regulation, exceeding the regulatory standards and developing local offers
Estate inspections for residents
Fundraising for resident groups
Health and Safety for resident representatives
How a housing association's performance is reviewed
Innovation in housing management
Leasehold Stakeholder Engagement
Mystery shopping for residents
Preparation for inspection
Reviving your residents group
Running community projects for residents
Scrutiny in action
Staff recruitment for residents
The changing environment for housing associations
The government's programme and its implications for housing

Skills-based courses

Communication for residents
Effective meetings
Facilitating meetings
Getting organised and managing your time
Getting your point across
How to present to your residents
Influencing and negotiation skills
Introduction to meetings
Leadership and the role of the Chair
Negotiation skills
Presentation skills, assertiveness and confidence building
Speed Reading/ Understanding large amounts of complex information
Strategy development
Time Management
Web design training and support for Residents and Community Groups
Working as a team
Writing short reports
Writing your own constitution