Training for Residents

Resident involvement is an integral part of the way many organisations work. Now, more than ever, the need to continuously encourage and develop involved residents is paramount.

With years of experience working with resident groups and resident representatives, Michael Guest Associates is uniquely placed to provide high quality and customised training for residents.

Knowledge and skills acquired on these courses may also be applied to other areas, such as voluntary work, community work or careers.

Knowledge-based courses

  • Background to social housing 1
  • Background to social housing 2
  • Contractor selection and monitoring
  • Embracing the Tenant Involvement and Empowerment Standard
  • Delivering Community Cohesion
  • Diversity and equalities
  • Equal opportunities for resident representatives
  • Developing co-regulation, exceeding the regulatory standards and developing local offers
  • Estate inspections for residents
  • Fundraising for resident groups
  • Health and Safety for resident representatives
  • How a housing association's performance is reviewed
  • Innovation in housing management
  • Leasehold Stakeholder Engagement
  • Mystery shopping for residents
  • Preparation for inspection
  • Reviving your residents group
  • Running community projects for residents
  • Scrutiny in action
  • Staff recruitment for residents
  • The changing environment for housing associations
  • The government's programme and its implications for housing

Skills-based courses

  • Communication for residents
  • Effective meetings
  • Facilitating meetings
  • Getting organised and managing your time
  • Getting your point across
  • How to present to your residents
  • Influencing and negotiation skills
  • Introduction to meetings
  • Leadership and the role of the Chair
  • Negotiation skills
  • Presentation skills, assertiveness and confidence building
  • Speed Reading/ Understanding large amounts of complex information
  • Strategy development
  • Time Management
  • Web design training and support for Residents and Community Groups
  • Working as a team
  • Writing short reports
  • Writing your own constitution