MHCLG publishes - The Charter for Social Housing Residents – Social Housing White Paper - 17 Nov 2020

17 November 2020

The Ministry of Housing, Communities and Local Government has published the long awaited Social Housing White Paper - The charter for social housing residents: social housing white paper.  This 'sets out the actions the government will take to ensure that residents in social housing are safe, are listened to, live in good quality homes, and have access to redress when things go wrong'.


•Guaranteeing building safety

•Encouraginggood landlord performance

•Improvingthe handling of complaints

•Holdinglandlords to account

•Strengtheningresident engagement

•Ensuring good quality homes and neighbourhoods

•Supporting home ownership

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