Shamsa Smith BA (Hons.) MA


Human Resources Management Specialist

Shamsa has worked as an human resources consultant for over fifteen years. Her HR career started in the private sector, later working for two major London Boroughs . Shamsa is registered with the British Psychology Society and is licensed to use psychometric tests. She holds a Masters degree in Manpower Studies and has extensive HR consultancy experience in the independent, public and private sectors.

Highly experienced in recruitment & selection, competency development, job analysis techniques, psychometric testing, assessment and development centres, appraisals training.

Areas of Expertise

  • Recruitment & Selection
  • Psychometric testing
  • Competency development

Academic & Professional Qualifications & Fellowships

  • BA Hons. Social Science
  • MA Manpower Studies
  • Registered with BPS to use Psychometric Test Professional membership
  • British Psychological Society

Career Path

  • 1989 - 1995 - HR Advisor, London Borough of Brent
  • 1988 - 1989 - Senior Support Officer, London Borough of Brent
  • 1985 - 1988 - Personnel & Equal Opportunities Officer, London Borough of Newham 

Key Achievements

  • The introduction of a competency based selection process for a number of local authorities and housing associations
  • Recruitment and selection from Chief Executive roles to customer services officers
  • Negotiated with trade unions on redundancies and redundancy selection criteria and equality issues
  • Developed a departmental performance appraisal scheme and an appraisal manual
  • Performance management review of systems and procedures
  • Assistance on disciplinary and grievance issues
  • Training & Development