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Michael Guest MSc (Distinction) MSc (Merit) PgCert (Distinction) PgCert (Merit) ChMC CMC CMgr FInstLM FCIH FRSPH FCMI FIC

Director

0800 170 7140 michael@michaelguest.co.uk

Chartered Housing Professional

Chartered Management Consultant

Certified Management Consultant

Chartered Manager

A highly experienced and acknowledged expert consultant, with a proven track record in achieving effective results for housing association, ALMO, local authority and resident group clients. Prior management experience from operational to director level notable for achieving successful organisational change, strategic development and performance improvement. Known for working comfortably from political and governance levels, throughout organisations and with involved residents.

Michael has extensive applied knowledge in the following areas.

  • National housing and related strategy and policy
  • Housing and related law
  • Social Housing Regulation
  • Co-regulatory practice, inc. Scrutiny
  • Localism
  • Welfare Reform
  • National education policy and related strategy
  • Governance of Housing Providers and Schools
  • Policy Development and Procedure Creation
  • Operational Housing Management
  • Tenancy Management, Support and Enforcement
  • Customer Services
  • Income Management
  • Repairs and Maintenance
  • Sheltered Housing Management
  • Allocations and Lettings (inc. Choice Based Lettings)
  • Resident Involvement
  • Neighbourhood and Community Development
  • School Governance

Michael is skilled in the following areas.

  • Strategic Management
  • Change Management
  • Interpersonal
  • Communications
  • Negotiating
  • Project Management
  • Leadership
  • Tenacity
  • Empathy
  • Logical thinking
  • Commercial orientation
  • Ability to work at all levels, political, strategic, operational, community and neighbourhood
  • Quality and performance orientated
  • Optimistic and positive
  • Professionally committed and connected

Areas of Expertise

  • Management Consultancy
  • Housing Consultancy
  • Project Management
  • Board formation, appointment and succession planning
  • Corporate Governance Development, Review and Advice
  • Governance, regulation and scrutiny
  • Board Training & Development for Housing Associations and ALMOs
  • Tenant, Leaseholder and other stakeholder engagement
  • Training & Development
  • Group Facilitation
  • Housing Strategies and Business Planning
  • Organisational Change and Management
  • Contract mobilisation and implementation
  • Housing Management
  • Independent Tenant Advice
  • Housing Stock Transfers and ALMO Development
  • Policy, Service and Performance Reviews
  • Resident Participation, Consultation and Capacity Building
  • School Governance

Academic & Professional Qualifications & Fellowships

  • Master of Science (with Distinction Award) in Housing Studies
  • Master of Science (with Merit Award) in Leadership and Management
  • Postgraduate Certificate in Corporate Governance (with Distinction Award)
  • Postgraduate Certificate in Housing Studies (with Merit Award)
  • Diploma in Housing
  • Professional Qualification of the Chartered Institute of Housing
  • Certificate in Management Studies
  • Chartered Housing Professional
  • Chartered Management Consultant
  • Certified Management Consultant
  • Chartered Manager
  • Fellow of the Chartered Institute of Housing
  • Fellow of the Institute of Leadership and Management
  • Fellow of the Royal Society for Public Health
  • Fellow of the Chartered Management Institute
  • Fellow of the Institute of Consulting
  • Chair and Director/Trustee of a local Learning Partnership company
  • Chair of Governors at a Junior School
  • Former Governor (including Chair of Resources) at a Primary School with Nursery
  • Additional Skills Governor
  • DBS Checked
  • Advanced Driver (First Class).  Qualified Advanced Driver Observer.

Chartered Institute of Housing current roles

  • Regular Chair and Chief Assessor of Experienced Professional Route Final Interview Panel
  • Registered Mentor for Senior Housing Professionals
  • Member of CIH Housing Academy - Training Consultant and Housing & Property Management Apprenticeships Associate
  • Independent Chair, Apprenticeship End Point Assessment Interviews

Career Path

Consultancy - 1995 - present:   Consultant and Trainer

  • Strategic Review for Eleanor Palmer Trust that provides Residential Care Homes, Sheltered Housing, Almshouses and Relief in Need
  • Board Member Remuneration analysis for Ashfield Homes and other Providers
  • Creation of successful co-regulatory arrangements for PA Housing, including effective Scrutiny and Inspection. Direct support to participants to make this an award shortlisted approach. A series of service improvement recommendations accepted by the Group's boards from the range of Scrutinies completed. A Local Offers programme in place.
  • Creation of effective Scrutiny processes at Network Stadium Housing, PA Housing and Network Solutions, including advice and support to the Associations, Scrutiny Panels in the Pilot Scrutiny and establishment and support to the permanent arrangements.
  • Winning of a Supported Housing Contract for Irish Centre Housing Association with the London Borough of Camden to provide drugs and alcohol recovery accommodation and support. Provided detailed advice and support with the preparation of proposed methods, arrangements and costings.
  • Work with a number of boardsto increase their governance capacity through review, appraisal and development. Structured feedback indicating measurable progress. Many over time, but more latterly Ashfield Homes, Newport City Homes and Welwyn Hatfield Community Housing Trust.
  • Projected managed the comprehensive reorganisation of the London Borough of Islington's Personal Services Directorate with minimum disruption, within budget and on time.
  • Key roles in the successful creation of four council owned East Kent Housing 'Super ALMO', including Independent Tenant Advice, expert advice on governance arrangements, board development and support with the establishment the Company Secretary role.
  • Major roles in the successful creation of North Wales LSVT Cartrefi Conwy, including governance arrangements, board formation and development, strategic development and Governance Manager coaching.
  • Project Managed the successful implementation of Housing ManagementandMaintenance contracts for Mouchel Group and their operation for the first twelve months at Westminster City Council. Combined with earlier experience with GU UK plc, gained valuable insight and knowledge of private sector planning and operation of housing management.

Member of the Housing Academy at the Chartered Institute of Housing

  • Training Consultant
  • Housing and Property Management Apprenticeships Associate
  • Independent Chair, Apprenticeship End Point Assessment Interviews

Business Director for Strategic Projects and Change Management - 1992-1995

  • Winning of significant inward regeneration investment with London Borough of Brent to plan and implement community regeneration, stock transfer and creation of Tenant Management Organisation in Kilburn.
  • Leading role in the successful design and implementation of a new housing service for the London Borough of Brent, including change management programmes.
  • Acting as Head of Planning and Strategy, moved London Borough of Brent's Housing Strategy upwards through central Government's ratings.

Previously: Chief Housing Officer, London Borough of Bexley; Senior Consultant, Chapman Hendy Associates; Chief Housing Officer, Lewes District Council and a range of earlier strategic, operational and governance roles.