We offer many different training courses for staff to enhance the skill set and performance of your organisation.
There's something for all levels of experience including our evergreen 'Housing law refresher'. Other well-subscribed courses include: 'Debt counselling'; 'Preparation for inspection'; and 'Introduction to social housing'.
Michael Guest Associates can help you to build a proactive training culture where staff believe their contribution is supported and valued.
Knowledge-based courses
- Anti-social behaviour - including neighbour nuisance
- Anti-social behaviour - effective remedies
- Asking the right questions - Diagnosing defects and ordering repairs
- Background to Social Housing 1
- Background to Social Housing 2
- Basic welfare rights
- Building maintenance for non-technical staff
- Debt counselling
- Delivering Community Cohesion
- Developing co-regulation, exceeding the TSA standards and developing local offers
- Eligibility for social housing
- Embracing the Tenant Involvement and Empowerment Standard
- Finance for non-finance staff
- Good practice in rent arrears management
- Housing management law
- Housing law refresher
- Housing officer in court
- Innovation in housing management
- Leasehold management
- General Awareness
- Consultation and Management of Section 20
- Section 20 Procedures
- Management Responsibilities
- Right to Buy and Leasehold Management
- Leasehold Stakeholder Engagement
- Maintenance and the law
- Quality for housing management and maintenance
- Rent arrears and debt recovery
- Revitalising your performance management skills
- Scrutiny in action
- Security of tenure
- Specialist housing law update
- The government's programme and its implications for housing
- Training residents for mystery shopping
- Training residents for estate inspections
- Understanding and Responding to the diverse needs of tenants
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Skills-based courses
- Attendance management
- Developing customer focus
- Effective meetings
- Facilitating focus groups
- Facilitating meetings
- Getting your point across
- Getting organised and managing your time
- Influencing and negotiation skills
- Introduction to meetings
- Motivational interviews
- Negotiation skills
- Preparation for inspection
- Presentation skills, assertiveness and confidence building
- Speed Reading/ Understanding large amounts of complex information
- Strategy development
- Time Management
- Training skills and practice
- Web design training and support for Residents and Community Groups
- Working as a team
- Writing board papers
- Writing short reports
- Your first 100 days in your new role
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