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Training for Staff

We offer many different training courses for staff to enhance the skill set and performance of your organisation.

Michael Guest Associates can help you to build a proactive training culture where staff believe their contribution is supported and valued.

Knowledge-based courses

  • Anti-social behaviour - including neighbour nuisance
  • Anti-social behaviour - effective remedies
  • Asking the right questions - Diagnosing defects and ordering repairs
  • Background to Social Housing 1
  • Background to Social Housing 2
  • Basic welfare rights
  • Building maintenance for non-technical staff
  • Debt counselling
  • Delivering Community Cohesion
  • Developing co-regulation, exceeding regulatory standards and developing local offers
  • Eligibility for social housing
  • Embracing the Tenant Involvement and Empowerment Standard
  • Finance for non-finance staff
  • Good practice in rent arrears management
  • Housing management law
  • Housing law refresher
  • Housing officer in court
  • Innovation in housing management
  • Leasehold management
  • General Awareness
  • Consultation and Management of Section 20
  • Section 20 Procedures
  • Management Responsibilities
  • Right to Buy and Leasehold Management
  • Leasehold Stakeholder Engagement
  • Maintenance and the law
  • Quality for housing management and maintenance
  • Rent arrears and debt recovery
  • Revitalising your performance management skills
  • Scrutiny in action
  • Security of tenure
  • Specialist housing law update
  • The government's programme and its implications for housing
  • Training residents for mystery shopping
  • Training residents for estate inspections
  • Understanding and Responding to the diverse needs of tenants

Skills-based courses

  • Attendance management
  • Developing customer focus
  • Effective meetings
  • Facilitating focus groups
  • Facilitating meetings
  • Getting your point across
  • Getting organised and managing your time
  • Influencing and negotiation skills
  • Introduction to meetings
  • Motivational interviews
  • Negotiation skills
  • Preparation for inspection
  • Presentation skills, assertiveness and confidence building
  • Speed Reading/ Understanding large amounts of complex information
  • Strategy development
  • Time Management
  • Training skills and practice
  • Web design training and support for Residents and Community Groups
  • Working as a team
  • Writing board papers
  • Writing short reports
  • Your first 100 days in your new role